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Commentary and Discussion From the Retail Community

NASCAR Starts Loyalty Program

12 Comments
On Feb. 10, NASCAR launched the Official NASCAR Members Club in Daytona, Fl. The objective of the program is for NASCAR to reward members and, in the process, learn more…

Kmart Wants Cheap Chic Niche

8 Comments
According to a report by The New York Times, Kmart is hipper than it used to be and plans on becoming even more closely identified with products that are both…

Federated’s Name Game Strategy

13 Comments
One-by-one, the familiar banners that hung over regional department stores, such as Bon Marche, Burdine’s, Lazarus and others, were first hyphenated and then replaced by Macy’s. Should Federated continue to…

Fed Chief Calls for National Sales Tax

12 Comments
Federal Reserve Chairman Alan Greenspan believes that moving from an income tax to a national consumption or sales tax could spur economic growth. Should the retail industry drop its historical…

NRF Calls For Bankruptcy Reform

10 Comments
The National Retail Federation (NRF) has urged the Senate to approve bankruptcy reform legislation contained in S. 256, the Bankruptcy Abuse Prevention and Consumer Protection Act of 2005. If approved,…

Okay, Maybe Crime Does Pay Sometimes

13 Comments
By all accounts, Martha Stewart’s conviction on federal securities charges and her subsequent jail term had little to no negative impact on the sale of products bearing her name. Now…

GHQ Cover Story 03/05: Adapting for survival

6 Comments
According to the March 2005 issue of Grocery Headquarters magazine, many well-known names in grocery retailing – Winn-Dixie, A&P, Pathmark, Penn Traffic and others – find themselves confronting this reality…

Brown and Cole Closing Stores

7 Comments
The family-owned Brown and Cole grocery store chain is closing eight of its 31 stores in the Pacific Northwest and the owner says he has no choice as shoppers desert…

Consumers Do Homework Online

9 Comments
It’s not news that consumers often research products and services before going into a store to make a purchase. What may surprise some is the number of people who are…

More Changes at Circuit City

5 Comments
Things are certainly busy in Richmond, Virginia where the consumer electronics chain, Circuit City, finds itself the target of a takeover bid, searching for a new chief operating officer and…

Religious Beliefs and Professional Ethics

17 Comments
A temporary pharmacist with strong religious convictions found himself in court after refusing in July 2002 to fill a prescription for birth control pills for a University of Wisconsin-Stout student…

SAP Buys Retek

5 Comments
After years of dabbling in retail, SAP finally takes the plunge with an investment of $496M to buy Retek. SAP has made a number of efforts to establish a beachhead…

Consumers Want Government to Limit Rx Prices

8 Comments
A telephone poll of 1,200 adults conducted by the nonprofit health research organization, The Kaiser Family Foundation, found that nearly two out of every three questioned believe the federal government…

Companies Are Not Worthy of Loyalty

17 Comments
According to the 2004 Customer Experience Management Global Survey conducted by Strativity Group, despite companies being more committed to customer strategy than they were three years ago, the company/customer relationship…