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Commentary and Discussion From the Retail Community

What are self-checkout’s pain points?

21 Comments
Self-checkout has been promoted as an answer to retail labor challenges since well before the pandemic, and consumers do find the notion of faster checkout appealing. The customer experience, however,…

Is air freight worth the cost to Gap?

19 Comments
Gap last week found itself defending its plan to air freight 35 percent of its holiday range and absorb $450 million in related costs to help offset supply chain challenges…

Is Small Business Saturday losing steam?

20 Comments
American Express said sales on the 12th Small Business Saturday, November 27, reached an all-time high, but other reports point to challenges facing local shops this holiday season. Are Small…

Lush exits social media over risks to teens

15 Comments
Lush Cosmetics deactivated its Instagram, Facebook, Snapchat and TikTok accounts on Black Friday with a promise to stay away until the social media platforms can provide safer environments for their users. Did Lush make the…