Home Depot To Install AI Phone Agents in Partnership With Gemini

The Home Depot, in partnership with Google Gemini, is installing AI phone agents to help its customers better reach the answers they are looking for. “For the customer on the phone, the experience is faster and more intuitive. No more ‘press 1 for that’ and ‘press two for this.’ Customers can instead just say what they need, and the AI voice agent will understand what they want in seconds,” said Jordan Broggi, executive VP of customer experience and president of online for Home Depot (more).